Frequently asked questions
We accompany you
Use and handling
Does the Onewheel really work on all types of terrain?
Onewheel's magic works: you can go anywhere! The playgrounds of the Onewheel are as much urban as natural. Its versatility allows you to ride in the city, in the forest, on the sand at low tide. Be careful, your Onewheel is not a 4x4. It is important to avoid contact with salt water if you go to the beach, or puddles in the city and on off-road paths. It can withstand rain, but electrical components and water don't mix! You will find on our Instagram page several videos about riding the Onewheel.
How water resistant is the Onewheel?
It is important to inform you that the Onewheel is not waterproof! Future Motion specifies that it is Water Resistant, which clearly means that you can ride on wet roads or trails. But you should not play in puddles, not to put it in contact with any liquid, and certainly not with sea water. You should also refrain from using it when it rains!
Is it difficult to make Onewheel?
The practice of Onewheel may seem impressive, but this sliding sport is accessible to all! To be autonomous in Onewheel takes between 1 second to 20-25 minutes maximum, the great majority are autonomous in less than a quarter of an hour. It is therefore very simple and suitable for everyone (except for mobility problems and contraindications to the sport). For more advice on how to start using Onewheel, this video will help you a lot: https://youtu.be/BUfQOT3Ntys
What is the maximum weight supported by the Onewheel?
The maximum weight allowed on the Onewheel is 125 kilos.
How to stop in Onewheel?
It is important to know how to handle your Onewheel before going on long sessions. There are 2 techniques to stop in Onewheel. When you start, you start to control your speed. If you want to stop not too far away, you start by decreasing your speed almost until you stop. Then you jump both feet off the board, front or back! The second technique comes with a little practice. You start by slowing down to a speed close to 0 km/h, then you will lift your heel off the front footpad. By lifting your heel, you will deactivate one of the 2 sensors of your footpad. Below 2 km/h, if one of the two parts of the footpad is deactivated, the motor of your Onewheel is cut. Don't hesitate to have a look at this video for your first steps in Onewheel: https://youtu.be/BUfQOT3Ntys
Can I ride my Onewheel as soon as I receive it?
Your Onewheel usually arrives with 30% battery, so it's possible to ride it as soon as you receive it! However, we advise you to do a full charge before using it for the first time. This will give you time to download the Onewheel app, read the user manual and get ready to ride safely!
How to connect my Onewheel to the application?
Nothing could be simpler, the application is available on Android and iOS, is free, you just have to download it and the rest is very intuitive. It will allow you to collect a lot of information about your board; speed, route, settings and riding modes...
How long does it take to recharge the battery of my Onewheel?
The charging time of your Onewheel depends on both the model and its charger. The Onewheel+XR charges in 110 minutes with the home charger, and 60 minutes with the hyper charger. The Onewheel Pint and Pint X recharge in 120 minutes, and 50 minutes with the ultracharger. In case the battery is totally discharged, the time to reach 100% may increase.
Why does my Onewheel stand up (pushback)
When your Onewheel straightens up, this is called "pushback". It is a warning sign that you are reaching the maximum speed supported by the board's motor, or limited by the riding mode used. Indeed, the sequoia and cruz modes limit the maximum speed to 19km/h and 24km/h. If the rider picks up speed, he will encounter the "pusch back" effect which will warn him that he cannot go any faster. You should never try to fight your way past this safety point, as it may cause the rider to fall. The pushback is a safety feature, it allows you to set limits to the speed of your Onewheel and gives you a sensory warning.
What is the minimum age to ride Onewheel?
The Onewheel was created by an adult snowboarding fan, Mister Kyle Doerksen, for adults! We consider 12 years old as the minimum age to practice and own a Onewheel. For reasons of safety, weight and size, we advise you to respect this age limit.
After sales service
What if my Onewheel breaks down?
For after-sales service, please contact our team directly from the contact page of our website or send an e-mail to email@example.com.
What is the after sales service management at Ride On Experience?
We're there for you before, during and after your purchase. If you have any problems with your Onewheel, we do our utmost to provide you with quality after-sales service and always remain available and responsive to any request. At Ride On Experience, we understand the importance of efficient and reliable after-sales service for our Onewheel customers. Our after-sales management is divided into two main cases, depending on your Onewheel's situation: 1 - Onewheel Under Warranty: If your Onewheel is still under warranty, Ride On Experience is committed to facilitating the takeover of your device by the manufacturer, Future Motion. We will assist you in all the necessary steps to ensure that your Onewheel is repaired or replaced in accordance with the terms of the warranty. This includes communicating with Future Motion, managing the necessary paperwork and following up your case to ensure a quick and efficient resolution.2 - Onewheel Out of Warranty: In the event that your Onewheel is no longer under warranty, don't worry, we're here to help. Ride On Experience has a workshop specially equipped for the maintenance and repair of Onewheels. You can contact us for a personalized quote tailored to your needs. Our team of qualified technicians will assess the condition of your unit and provide you with a detailed estimate of the cost and time involved in repairing or servicing your Onewheel.At Ride On Experience, we're committed to providing quality after-sales service, whether your Onewheel is under warranty or not. Our aim is to provide you with a worry-free and satisfying experience, ensuring that your Onewheel is in safe hands.
Why doesn't anything happen when I'm on my Onewheel?
It is possible that once on your board, it does not react. This can be due to different factors: Your battery is empty: check your application You turn on your board by handling it. You will have to put it on the ground, without climbing on it, turn it off and turn it on again. The pressure on your footpad is too low. You probably tried to engage the movement a little too quickly. Try again slowly.
Why is my Onewheel blinking?
The flashing lights on your Onewheel correspond to the battery status. The closer together they are, the less battery power you have left. The flashing may also indicate an error message. For example, if you turn on your Onewheel without it being on the ground, the power button will blink to let you know that it is not properly turned on. Repeated flashing may indicate a problem with your board. In these cases, please contact our service team who will be able to help you.
Is there any specific maintenance to do on my Onewheel?
Yes, it's important to take good care of your Onewheel, making sure everything's working properly. We advise you to check the tire pressure often, to make sure it's neither under-inflated nor over-inflated. Specifically, for the Onewheel Pint and Onewheel Pint X: between 1 and 1.8 bar. For the GT, pressure can vary between 0.8 and 1.5 bars. This depends on the type of terrain you'll be riding. We advise you to inflate your tire less if you ride off-road, and vice versa if you ride in town. For further explanations, we invite you to watch our Youtube video on this subject: https://youtu.be/j120DpvTPbE Also, via the Onewheel app, remember to keep an eye on the battery level and power of your board to get the best performance/autonomy ratio. You should also be careful not to store the Onewheel fully discharged, as this would not be good for the battery. Avoid storing it in a cold place. Future Motion has made sure that its product is easy to use, to maximize the pleasure of using it!
Where can I find accessories for my Onewheel?
You'll find all the accessories and equipment for your Onewheel in the dedicated tab: accessories page 😃 The Onewheel is a beautiful object that needs to be protected by official Onewheel accessories. Our Railguard, Fender, Bumper and Charger Plug will take care of spicing up your board and limiting knocks! All our accessories are also available at our point of sale! Come and customize your Onewheel directly in Lège-Cap-Ferret.
How can I make my Onewheel battery last longer?
To maximize the life of your Onewheel battery, it's essential to follow a few recommended practices, especially when it comes to balancing the battery cells.1 - Battery cell balancing: Balancing your battery cells is crucial when you use your Onewheel intensively. We recommend balancing the cells frequently - ideally once a week or every two weeks. This involves fully charging your Onewheel and leaving it plugged in for 48 to 72 hours. This allows the battery cells to balance, which is essential for maintaining good battery health over the long term. 2 - Avoid Extreme Charging: Avoid letting your battery discharge completely or charging it to 100% all the time. Ideally, keep the charge level between 20% and 80% for daily use. On the Onewheel GT, don't hesitate to activate the "90% charge" option on your application.3 - Ambient temperature: Store and use your Onewheel in moderate temperature conditions. Extreme temperatures, whether very hot or very cold, can adversely affect battery performance and life.4 - Regular maintenance: Finally, make sure your Onewheel receives regular maintenance. A periodic check-up by a professional can help identify and solve potential problems before they affect the battery.By following these tips, you can help prolong the life of your Onewheel's battery, ensuring optimum performance and a pleasant riding experience over the long term.
General terms and conditions of sale
Is my payment secure on your site?
The security of your personal data and the quality of your customer experience on our site is our priority. Your payments and their data are 100% secure. We work with the French online payment companies Payplug and Alma, recognized for their quality of service and the security of the payments they make. If you have any questions about your payment, we're always available by phone, e-mail, Facebook, WhatsApp or Instagram.
How can I pay in installments?
When you buy your Onewheel, we offer you different payment options. You can pay in one go or spread out your payment. To do so, we offer you the ALMA solution. Through our partner, you can pay in 3 to 4 times without any fees, and in 6 to 10 times. If you have any questions about your payment, we are available by phone, e-mail, facebook, WhatsApp or Instagram.
Why does my online order fail during checkout?
It is possible that your payment fails when you place your order. Here are the causes: - The possibility that your credit card limit is blocking payment. Simply contact your bank to inform them of your request. They will be able to adjust your limit temporarily to allow payment to proceed. - An error in your credit card details - pay attention to the numbers! - The purchase is not possible because you have reached your monthly limit or overdraft limit for the month.If the problem persists, don't hesitate to contact us so that we can find a solution together!
Where can I test the Onewheel before buying it?
We want you to be able to try out the Onewheel and discover how it feels, if you're serious about buying one. We've developed a network of ambassadors to offer you a premium test ride service all over France. Find them near you: Lège-Cap-Ferret, Bordeaux, Paris, Nantes, Toulouse, Montpellier, and many other cities you'll find right here: https://rideonexperience.com/free-test !
What is the product return policy?
You have 14 days to request a refund. This is your right of withdrawal. This request must be made by e-mail to firstname.lastname@example.org. The refund can only be made against the return of an intact product, in new condition. As such, the payment will be made after receipt of the returned product.
Safety / legislation
How to insure my Onewheel?
The use of a Onewheel is subject to compulsory insurance following the publication of a decree in the Journal Officiel on October 25, 2019, regulating the use of EDPM ( engins de déplacement personnel motorisé, including the Onewheel) around four major points: be at least 12 years old; not to carry another passenger; not to ride on sidewalks (unless authorized by mayors); do not exceed the 25 km/h speed limit. Ride your Onewheel board with peace of mind, whatever the model: Pint, Pint X, +XR or GT. We invite you to take a look at the page of our partner Mobin, specialists in mobility insurance, and the different formulas they offer, from liability to bodily injury and even theft. We're proud to be able to count on Mobin's expertise and guarantees designed by and for riders. Approved by Ride On Experience. Link : http://mob-in.monsitemedia.fr/ EDPM law link: https://www.service-public.fr/particuliers/actualites/A13647 Ride Safe !
What safety equipment is needed to ride a Onewheel?
The Onewheel is a boardsport, and any activity/sport and its practice present risks. That's why we recommend you always wear a helmet (CE certified) and wrist guards. Especially if you're going to be riding faster and more intensively, on off-road paths where holes and other deformations are not necessarily visible. Also if you're trying out tricks or riding with others. In short, protect yourself in all circumstances! Be careful and respectful of other users - pedestrians, cyclists, .... And from experience, don't try to reach speed records, as this would mean reaching the limits of your board - limits which you'll often find to your detriment, often resulting in a nasty fall. Please ride safe!
What legislation applies to EDPM (gyroroue, gyropode, electric skateboard, electric scooter, Onewheel...) in France?
The rules for EDPM are essentially the same as those applicable to bicycles, with some specific features. General rules: - EDPM drivers must behave carefully, both for their own safety and that of others. - As with bicycles, it is forbidden to drive under the inﬂuence of alcohol or after using narcotics. - Driving an EDPM is forbidden to anyone under the age of 12. - It is forbidden to have more than one person on the machine: use is exclusively personal. - It is forbidden to wear earphones or any other device capable of emitting sound, or to use a hand-held telephone. - EDPM insurance is compulsory because it is considered a motorized land vehicle under the French insurance code, including in the case of a self-service EDPM rental service (free-floating). It is always the owner of the EDPM who must take out the compulsory insurance. - It is forbidden to ride on the sidewalk. Otherwise, the EDPM must be hand-held. - In built-up areas, it is compulsory to use cycle paths and lanes where these exist. Otherwise, EDPMs can be used on roads with a speed limit of 50 km/h or less. - Outside built-up areas, they may only be used on greenways and cycle paths. - As with bicycles, MPVs can also be parked on sidewalks. Drivers are asked not to obstruct pedestrian traffic and to ensure their safety. Exceptions Under certain conditions, the police authority may grant exceptions to the general traffic rules by : - authorizing MPDAs to circulate on sidewalks, provided they respect the walking pace and do not inconvenience pedestrians; - authorizing EDPM traffic on certain roads outside built-up areas where the speed limit is 80 km/h or less.More information on : https://www.securite-routiere.gouv.fr/reglementation-liee-aux-modes-de-deplacements/reglementation-des-edpm#:~:text=The%20driving%20of%20EDPM,the%20t%C3%A9l%C3%A9phone%20held%20in%20hand.