Frequently asked questions

The magic of Onewheel works: you can go anywhere! The playgrounds of Onewheel are as much urban as they are natural. Its versatility means you can ride in the city, in the woods or on the sand at low tide. Your Onewheel is not a 4x4. It's important to avoid contact with salt water if you're going to the beach, or puddles in town and on off-road trails. It can withstand rain, but electrical components and water don't mix! On our Instagram page, you'll find several videos on how to ride Onewheel.

It's important to note that Onewheel is not waterproof! Future Motion specifies that it is Water Resistant, which clearly means that you can ride it on wet roads or trails. But you shouldn't play around in puddles or come into contact with any kind of liquid, let alone seawater. And don't ride it when it's raining!

The practice of Onewheel may seem impressive, but this sliding sport is accessible to all! To be autonomous on Onewheel takes between 1 second and 20-25 minutes maximum, with the vast majority being autonomous in less than a quarter of an hour. So it's very simple and suitable for everyone (except those with mobility problems or contraindications to the sport). For more tips on taking your first steps on Onewheel, this video will be of great help: https://youtu.be/BUfQOT3Ntys

The maximum weight allowed on the Onewheel is 125 kilos.

It's important to know how to handle your Onewheel before setting off on long sessions. To stop at Onewheel, 2 techniques are available. When you're just starting out, you begin by controlling your speed. If you don't want to stop very far away, you start by reducing your speed almost to a standstill. Then jump off the board with both feet, forwards or backwards! The second technique takes a little practice. You start by slowing down to a speed close to 0 km/h, then lift your heel off the front footpad. As you lift your heel, you deactivate one of the 2 footpad sensors. Below 2 km/h, if one of the 2 footpad parts is deactivated, the motor of your Onewheel is cut off. Take a look at this video for your first steps on Onewheel : https://youtu.be/BUfQOT3Ntys

Your Onewheel usually arrives with 30% battery power, so you can ride it as soon as you receive it! However, we recommend that you do a full charge before using it for the first time. This will give you time to download the Onewheel application, read the user manual and get ready to ride safely!

It couldn't be simpler: the app is available on Android and iOS, is free, all you have to do is download it and the rest is very intuitive. It allows you to collect a wealth of information about your board: speed, route, settings and riding modes...

The charging time of your Onewheel depends on both the model and its charger. The Onewheel+XR recharges in 110 minutes with the home charger, and 60 minutes with the hypercharger. The Onewheel Pint and Pint X recharge in 120 minutes, and 50 minutes with the ultracharger. If the battery is completely discharged, the time taken to reach 100% may increase.

When your Onewheel straightens out, it's called a "pushback". It's a warning sign that you've reached the maximum speed supported by the board's motor, or limited by the ride mode in use. The sequoia and cruz modes limit maximum speed to 19km/h and 24km/h respectively. If the rider picks up speed, he'll encounter the "pusch back" effect, which warns him that he can't go any faster. You should never try to go faster than this, as it could cause the rider to fall. The pushback is a safety device, allowing you to set limits to the speed of your Onewheel and to alert you sensorially.

The Onewheel was created by an adult snowboard fan, Mister Kyle Doerksen, for adults! We consider the age of 12 to be the minimum age for practicing and owning a Onewheel. For reasons of safety, weight and size, we advise you to respect this age limit.

For after-sales service, please contact our team directly from the contact page of our website or send an e-mail to support@rideonexperience.com.

We're there for you before, during and after your purchase. If you have any problems with your Onewheel, we do our utmost to provide you with quality after-sales service and are always available and responsive to any request. At Ride On Experience, we understand the importance of efficient and reliable after-sales service for our customers Onewheel. Our after-sales service can be divided into two main categories, depending on your Onewheel situation: 1 - Onewheel Under Warranty: If your Onewheel is still under warranty, Ride On Experience is committed to facilitating the takeover of your device by the manufacturer, Future Motion. We will assist you in all the necessary steps to ensure that your Onewheel is repaired or replaced in accordance with the terms of the warranty. This includes communicating with Future Motion, managing the necessary paperwork and following up your case to ensure a quick and efficient resolution. 2 - Onewheel Out of Warranty: In the event that your Onewheel is no longer under warranty, don't worry, we're here to help. Ride On Experience has a workshop specially equipped for the maintenance and repair of Onewheels. You can contact us for a personalized quote tailored to your needs. Our team of qualified technicians will assess the condition of your device and provide you with a detailed estimate of the costs and time required to repair or maintain your Onewheel. At Ride On Experience, we are committed to providing quality after-sales service, whether your Onewheel is under warranty or not. Our aim is to provide you with a worry-free and satisfying experience, and to ensure that your Onewheel is in safe hands.

It's possible that once on your board, it doesn't react. This may be due to various factors: Your battery is empty: check your application. You turn on your board by manipulating it. You'll need to place it on the ground, without climbing on it, switch it off and then switch it on again. The pressure on your footpad is too low. You've probably tried to engage the movement a little too quickly. Try again slowly.

The flashing lights on your Onewheel indicate the battery status. The closer together they are, the less battery power you have left. Flashing can also signal an error message. For example, if you switch on your Onewheel without putting it on the ground, the ignition button will flash to let you know that it is not switched on properly. Repeated flashing may indicate a problem with your board. In such cases, don't hesitate to contact our after-sales service team, who will be happy to help you.

Yes, it's important to take care of your Onewheel by making sure everything is working properly. We advise you to check the tire pressure often, to make sure it's neither under-inflated nor over-inflated. More precisely, for a Onewheel Pint and Onewheel Pint X: between 1 and 1.8 bar. For the GT, the pressure can vary between 0.8 and 1.5 bars. This depends on the type of terrain you'll be riding. We advise you to inflate your tire less if you ride off-road, and vice versa if you ride in town. For further explanations, we invite you to watch our Youtube video on this subject: https://youtu.be/j120DpvTPbE Also, via the Onewheel application, remember to keep an eye on your board's battery level and power, to ensure the best performance/autonomy ratio. You should also take care not to store Onewheel fully discharged, as this would not be beneficial to the battery. Avoid storing it in a cold place. Future Motion has made sure that its product is easy to use, to maximize the pleasure of using it!

You'll find all the accessories and equipment for your Onewheel in the dedicated tab: accessories page 😃 The Onewheel is a beautiful object that needs to be protected by the official Onewheel accessories. Our Railguard, Fender, Bumper and Charger Plug will spice up your board and limit knocks! All our accessories are also available in our sales outlet! Come and customize your Onewheel directly in Lège-Cap-Ferret.

To maximize the life of your Onewheel battery, it's essential to follow a few recommended practices, especially when it comes to balancing the battery cells. 1 - Battery cell balancing: Balancing your battery cells is crucial when you use your Onewheel intensively. We recommend that you carry out cell balancing frequently - ideally once a week or every two weeks. This involves fully charging your Onewheel and leaving it plugged in for 48 to 72 hours. This allows the battery cells to balance, which is essential for maintaining good battery health over the long term. 2 - Avoid Extreme Charging: Avoid letting your battery discharge completely or charging it to 100% all the time. Ideally, keep the charge level between 20% and 80% for daily use. On the Onewheel GT, don't hesitate to activate the "90% charge" option on your application. 3 - Ambient temperature: Store and use your Onewheel in moderate temperatures. Extreme temperatures, whether very hot or very cold, can adversely affect battery performance and life. 4 - Regular maintenance: Finally, make sure your Onewheel receives regular maintenance. A periodic check-up by a professional can help identify and solve potential problems before they affect the battery. By following these tips, you can help extend the life of your Onewheel battery, ensuring optimum performance and a pleasant driving experience over the long term.

The security of your personal data and the quality of your customer experience on our site is our priority. Your payments and their data are 100% secure. We work with the French online payment companies Payplug and Alma, recognized for their quality of service and the security of the payments they make. If you have any questions about your payment, we're always available by phone, e-mail, Facebook, WhatsApp or Instagram.

When you purchase your Onewheel, we offer different payment options. You can pay in one lump sum, or spread out your payment. To do this, we offer you the ALMA solution. Through our partner, you can pay in 3 to 4 installments, or in 6 to 10 installments. If you have any questions about your payment, we're always available by phone, e-mail, facebook, WhatsApp or Instagram.

It is possible that your payment fails when you place your order. Here are the causes: - The possibility that your credit card limit is blocking payment. Simply contact your bank to inform them of your request. They will be able to adjust your limit temporarily to allow payment to proceed. - An error in your credit card details - pay attention to the numbers! - The purchase is not possible because you have reached your monthly limit or overdraft limit for the month. If the problem persists, don't hesitate to contact us so that we can find a solution together!

We want you to be able to try out Onewheel and discover how it feels, if you're serious about buying one. We have developed a network of ambassadors to offer you a premium test service all over France. Find them near you: Lège-Cap-Ferret, Bordeaux, Paris, Nantes, Toulouse, Montpellier, and many other cities you'll find right here: https://rideonexperience.com/free-test !

You have 14 days to request a refund. This is your right of withdrawal. This request must be made by e-mail to info@rideonexperience.com. Refunds can only be made against the return of an undamaged product in new condition. As such, payment will be made after receipt of the returned product.

The use of a Onewheel is subject to compulsory insurance following the publication of a decree in the Journal Officiel on October 25, 2019, regulating the use of EDPMs ( motorized personal displacement devices, including the Onewheel ) around four major points: be at least 12 years old; not to carry another passenger; not to ride on sidewalks (unless authorized by mayors); do not exceed the 25 km/h speed limit. Ride your board with peace of mind, whatever the model of your Onewheel : Pint, Pint X, +XR or GT. We invite you to take a look at the page of our partner Mobin, specialists in mobility insurance, and the different formulas they offer, from liability to bodily injury cover and even theft. We're proud to be able to count on Mobin's expertise and guarantees designed by and for riders. Approved by Ride On Experience. Link : http://mob-in.monsitemedia.fr/ EDPM law link: https://www.service-public.fr/particuliers/actualites/A13647 Ride Safe !

The Onewheel is a boardsport, and any activity/sport and its practice present risks. That's why we recommend you always wear a helmet (CE certified) and wrist guards. Especially if you're going to be riding faster and more intensively, on off-road paths where holes and other deformations are not necessarily visible. Also if you're trying out tricks or riding with others. In short, protect yourself in all circumstances! Be careful and respectful of other users - pedestrians, cyclists, .... And from experience, don't try to reach speed records, as this would mean reaching the limits of your board - limits which you'll often find to your detriment, often resulting in a nasty fall. Please ride safe!

The rules for EDPM are essentially the same as those applicable to bicycles, with some specific features. General rules: - EDPM drivers must behave carefully, both for their own safety and that of others. - As with bicycles, it is forbidden to drive under the influence of alcohol or after using narcotics. - Driving an EDPM is forbidden to anyone under the age of 12. - It is forbidden to have more than one person on the machine: use is exclusively personal. - It is forbidden to wear earphones or any other device capable of emitting sound, or to use a hand-held telephone. - EDPM insurance is compulsory because it is considered a motorized land vehicle under the French insurance code, including in the case of a self-service EDPM rental service (free-floating). It is always the owner of the EDPM who must take out the compulsory insurance. - It is forbidden to ride on the sidewalk. Otherwise, the EDPM must be hand-held. - In built-up areas, it is compulsory to use cycle paths and lanes where these exist. Otherwise, EDPMs can be used on roads with a speed limit of 50 km/h or less. - Outside built-up areas, they may only be used on greenways and cycle paths. - As with bicycles, MPVs can also be parked on sidewalks. Drivers are asked not to obstruct pedestrian traffic and to ensure their safety. Exceptions Under certain conditions, the police authority may grant exceptions to the general traffic rules by : - authorizing MPDAs to circulate on sidewalks, provided they respect the walking pace and do not inconvenience pedestrians; - authorizing EDPM traffic on certain roads outside built-up areas where the speed limit is 80 km/h or less. For more information, visit https://www.securite-routiere.gouv.fr/reglementation-liee-aux-modes-de-deplacements/reglementation-des-edpm#:~:text=La%20conduite%20d of a%20EDPM,the%20t%C3%A9l%C3%A9phone%20held%20in%20hand.